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General sales conditions
Detailed Description of Goods and Services
THALGO South Africa is a business in the beauty and wellness industry that specialises in professional products for Face, Body, Slimming, Spa and nutrition offerings.
Use Of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Delivery Policy
When you click to make a purchase with us, legal obligations arise and your right to refund of money charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. Once payment has been made you may not cancel the order. If you have any queries please contact us before making any purchase for any service through this website. Deliveries will only be made within South African borders. We are not responsible for delayed deliveries caused by any problems which may arise due to the importation of goods. This includes, but is not limited to, customs detaining shipments, acts of God, SARS inspections, customs inspections, Port Health inspections or flight delays. This means that if an order is delayed, the customer is not entitled to a refund. Delivery estimates are only estimates. Refunds will be made at the discretion of the company, after 45 working days from payment date and non-delivery of purchase. Please do not purchase if you do not agree to these conditions. These conditions and prices are based on the size and weight provided by the courier. Any size or weight above what is prescribed by the courier needs to have a courier quote requested prior to delivery. Further to this, if delivery is made and you are not available at the address and/or your phone number is not working - resulting in the shipment being returned to THALGO - the customer will be liable for shipping costs due to non-delivery.
Returns and Refunds
Refunds are subject to THALGO authorising the return. All return requests must be made under 24 hours from receipt of delivery. Items which are no longer sealed and in their original state at the time of shipment may not be returned. Only items that are unopened in their original packaging may be returned. THALGO may request evidence, such as that in photographic form, that the original packaging is unopened and in its original form. Not all returns or cancellation requests will be granted.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. By registering at THALGO you provide your consent to allowing THALGO to communicate various messages relating to promotions, special offers, discounts and the like associated with the THALGO online retail store. The form of communication will include but will not be limited to electronic mail, mobile communications (SMS), telephone calls and direct mail. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.policy.org.za/attachment.php?aa_id=3569
Cookie Tracking
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Payment Options
All transactions will be processed in South African Rands (ZAR). We accept credit card payments via the website. Payment may be made via Visa, MasterCard, Diners or American Express credit cards. On request, THALGO will supply our banking details should you wish to make payment via EFT or Direct Deposit.
Credit Card Acquiring and Security
1. Credit card transactions will be acquired for THALGO via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
2. PayGate has developed a proprietary fraud and risk screening service that has been proven to significantly reduce fraud. PayProtector works in the background, preventing fraudulent transactions from being processed on the merchant account.
3. The Merchant does not have access to credit details.
Customer Details Separate from Credit Card Details
Customer details will be stored by THALGO separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rands (ZAR).
Responsibility
THALGO takes responsibility for all aspects relating to the transaction including sale of goods and services sold on the website, customer service and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and THALGO chooses as its domicilium citandi et executandi fo all purposes under this agreement whether in respect of court process, notice, or other documents or communication of whatsoever nature. The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Variation
THALGO may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Our Rights
1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Location Rights
By accepting the terms and conditions you agree that on submission/processing of your online credit card payment thalgo.co.za may verify your geographical location through GSM Network technology. You therefore warrant that the mobile number entered on your account is correct and that you are the legal owner. This acceptance will be deemed as written consent (as set out in section 12 of the ECT Act) to have information relating your location to be made available to thalgo.co.za.
Company Information
This website is run by THALGO South Africa cc based in South Africa trading as THALGO South Africa and with registration number CK2007/104785/23 and Debbie Merdjan CEO.
ELECTRONIC COMMUNICATIONS
When you visit thalgo.co.za or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of thalgo.co.za or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of thalgo.co.za and protected by international copyright laws. All software used on this site is the property of thalgo.co.za or its software suppliers and protected international copyright laws.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use thalgo.co.za only with involvement of a parent or guardian. Thalgo.co.za and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
PERSONAL INFORMATION
- By submitting the information on this website, the visitor confirms that he/she submits own and correct information, and gives permission to thalgo.co.za to process this information according to website Terms of use.
- No user, who submitted their personal information, is allowed to object to further usage or processing of such information according to Terms of use, and by accessing/reading Terms of Use of thalgo.co.za and accepting these terms, and further submitting it's personal information, any user of thalgo.co.za gives to thalgo.co.za unrestricted consent to hold or process such information the way thalgo.co.za sees best for the user.
- By reading/accessing the Terms of use of thalgo.co.za, a user of thalgo.co.za is notified that, he/she submits their information willingly on thalgo.co.za, and a user will be contacted by the means of telephone, sms and/or e-mail, and by submitting such info a user gives their full consent to such communication from thalgo.co.za or on behalf of thalgo.co.za.
- Users of thalgo.co.za may not object to further communication, which may happen via the telephone, sms and/or e-mail from thalgo.co.za directly at the discretion of thalgo.co.za. Users will be able to opt out from any of such communication at any time.
Restrictions - Only users of 18 years or older are allowed to use services of this website, - thalgo.co.za only accepts users who are willing to submit complete personal information (according to thalgo.co.za forms) and have a genuine interest in shopping online.
PRICING
Except where noted otherwise, Price list displayed for products on our website represents the full retail price listed on the product itself.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. Please note that this policy applies only to products sold and shipped by thalgo.co.za.
Due to the popularity of some products, THALGO (www.thalgo.co.za) may not always have a product ordered by you in stock.
THALGO reserves the right to cancel an order at any time before a payment is made.
Contact Details
Physical address: THALGO SA No 7 11th Avenue Houghton Estate 2198 Email address: sales@marinespadistributors.co.za Telephone: 011 880 3850/1
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY THALGO.CO.ZA ON AN "AS IS" AND "AS AVAILABLE" BASIS. THALGO.CO.ZA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
NEITHER THALGO (www.thalgo.co.za), NOR IT’S DIRECTORS, EMPLOYEES, OFFICERS, SUPPLIERS, OR SERVICE PROVIDERS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE THALGO (www.thalgo.co.za) WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE THALGO (www.thalgo.co.za) WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY SOUTH AFRICAN LAW, THALGO (www.thalgo.co.za) ITS DIRECTORS, EMPLOYEES, OFFICERS, SUPPLIERS, OR SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THALGO (www.thalgo.co.za) DOES NOT WARRANT THAT THE THALGO (www.thalgo.co.za) WEBSITE, IT’S SERVERS, OR E-MAIL SENT FROM THALGO (www.thalgo.co.za) ARE FREE OF VIRUSES OR OTHER HARMFUL CODE. THALGO(www.thalgo.co.za) WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE THALGO (www.thalgo.co.za) WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
GENERAL
Thalgo.co.za grants you a limited license to access the thalgo.co.za website however any changes to the site, without prior notice and written consent are allowed.
This license does not permit any resale or commercial use of the THALGO (www.thalgo.co.za) website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the THALGO (www.thalgo.co.za) website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
The THALGO (www.thalgo.co.za) website or any portion of the THALGO (www.thalgo.co.za) website, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the prior written consent of THALGO (www.thalgo.co.za).
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of THALGO (www.thalgo.co.za) and our affiliates without prior written consent.
